This Privacy Policy describes how EcoTerrace (“we,” “us,” or “our”) collects, uses, and protects your Personal Information when you visit, purchase products, or engage with our services via the website https://ecoterrace.in/ (the “Service”).
By using our Service, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect information necessary to process your orders, provide customer support, and manage consultation requests.
A. Personal Information You Provide (Order & Inquiry Data)
We collect Personal Identifiable Information (PII) when you make a purchase, attempt a purchase, or submit an inquiry for consultation:
Contact Details: Your name, email address, and phone number.
Shipping & Billing Address: Your full address and postal code.
Payment Information: Details required to process your transaction. Note: This sensitive data is handled securely by third-party payment gateways and is not stored directly on our servers.
Consultation Data: Specific information you provide regarding your space, project scope, and gardening goals (e.g., floor plans, sunlight exposure) to help us prepare quotes.
Account Data: Your username and encrypted password (if you create an account).
B. Usage Data and Tracking Technologies
When you browse the Service, we automatically collect non-personal information about your device and activity (“Usage Data”):
Device & Log Data: Your IP address, browser type, operating system, and time zone.
Browsing Activity: Information about the individual products and pages you view and how you interact with the Service.
Cookies: We use cookies to enable shopping cart functionality, maintain user sessions, remember preferences, and analyze site traffic. You can choose to disable cookies through your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
Fulfilling Orders & Services: To process your payment, arrange for shipping of physical goods (plants, kits), provide quotes for design/installation services, and communicate with you about your order status.
Customer Service & Consultation: To respond to your inquiries, answer questions about plant care, and manage scheduled consultations or site visits.
Marketing and Communication (With Consent): To send you promotional emails or messages about new products, gardening tips, sales, and updates, but only if you have opted-in to receive such communications.
Security and Improvement: To screen orders for potential risk or fraud and to generate analytics about customer behavior, helping us improve our product offerings and website design.
3. Sharing and Disclosure of Information
We do not sell or rent your Personal Information. We share your information only as necessary to operate our business and fulfill your orders:
Service Providers: We share necessary data with trusted third parties who perform essential services on our behalf, such as Shipping Carriers (to deliver goods), Payment Processors, and Analytics Providers. These providers are obligated to protect your information.
Internal Use: Consultation details may be shared internally with our design, technical, or installation teams necessary to prepare and deliver the requested service.
Legal Compliance: We may disclose your information if legally required to do so by a court order, government authority, or to protect our rights and safety.
4. Data Security and Retention
Security: We implement a variety of industry-standard security measures to maintain the safety and confidentiality of your Personal Information.
Retention: We retain your Order Information and account data for as long as necessary to fulfill the purposes outlined in this policy, manage warranties, and comply with legal obligations (e.g., tax and accounting requirements).
5. Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of the Personal Information we hold about you. To exercise any of these rights, please contact us using the details below.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: info@ecoterrace.in